PERPETUAL LESSONS: BlueFit run perpetual class programs, which means we run lessons continuously, including school holidays. There is a small break during Christmas and New Year, which will be communicated to you. The majority of program communication is by email, please keep your email address updated

CANCELLATION: Class cancellation must be made by completing a Cancellation Request form through the parent portal or at reception. The request must be made atleast two (2) weeks before your last lesson.

MAKE-UP LESSONS: BlueFit is proud to offer make up lessons based on the below policy;

– The parent/care giver or student is responsible for marking their absence & booking a make up lesson. This can only be done via the parent portal.
– If you do not mark yourself absent you will not be able to book a make up.
– We’ve updated our class make up policy to allow a longer notice period and consecutive make ups. With the new rules you can now mark yourself absent up to 8 weeks in advance and you have 12 make ups in a calendar year. This will allow for multiple make ups to take place in the same month.
– All absences can now be marked 8 weeks before but no less than 2 hours prior to the lesson. Once you mark yourself absent this can not be changed.
– Make up lessons can now be booked within 3 months of the marked absence. You will be able to book up a make lesson up to 7 days ahead of the class time.
– If a make up lesson is missed or not book in, this lesson will be forfeited.
– You can not change the time of a make up once you have booked it in.
– Make up lessons are non-refundable or transferrable.
– Make up lessons are subject to program availability. We do not guarantee you will be able to book a make up at a time you desire or that a place will be available.
– When moving or changing your booking you have the ability to access make ups owing on previous bookings provided they meet the above criteria and your customer account is not in arrears.

PAYMENT: Any outstanding fees must be paid in full prior to the commencement of any lesson. All payments are non-refundable and non-transferable. Any outstanding amount must be cleared prior to attending the lesson.

PHOTOGRAPHY: Photography, including that from mobile phones, laptops or any other image capturing device is NOT permitted without the express permission of the BlueFit Staff. Please note CCTV operates in our facilities.

SWIPE CARDS: Swipe cards are issued to all students, these are required to be presented when requested. Should you lose your card you will be required to pay a replacement fee of $2.

LESSON ETIQUETTE: All participants must check in at reception prior to the lesson. Please do not enter the designated lesson area until lesson commencement. All students must be supervised whilst at the facility Time Terms & Conditions apply to all students and their families. Students must stay within their designated lesson area during their class. For any enquiries please see reception.

SUPERVISION: All minors must be supervised by a responsible adult around all of our centres and during all of our classes/activities. All equipment and facilities are used at your own risk. All school age children are required to use their gender bathroom, alternatively we have family change rooms available for your convenience.

BEHAVIOUR: BlueFit follow a Behaviour policy within our program. Our staff provide one warning to students for disruptive or unsafe behaviour in the lesson. A second warning will result in sitting out of the pool missing a turn. If the behaviour continues your child may be removed from the class immediately. We have a structured class so that all students can learn and progress in a positive and fun environment.

ASSESSMENTS: Students are formally assessed every 4-6 weeks however students are monitored by their teachers each week. If you would like to know how your child is progressing please speak with a supervisor.

WAIVER AND RELEASE: During all such times that you are on BlueFit premises both your property and your person shall be at your own risk. You agree that BlueFit shall not be liable for any loss, damage of theft of any property belonging to you or your guest (including minors) occurring on BlueFit premises except where caused by gross negligence of BlueFit. Additionally, BlueFit shall not be liable for any death, personal Injury or illness occurring to you or your guest (including minors) on BlueFit premises or as a result of the use of any facilities or equipment provided by BlueFit, except to the extent that such death, personal injury or illness occurs from the gross negligence of BlueFit.

COMPLETE AGREEMENT AND SEVERABILITY: The terms of this Agreement constitute the full agreement between you and BlueFit, and no oral promises are made part thereof. If any part of this Agreement is deemed to be invalid or unenforceable by law, the provisions will be deleted from the Agreement but such deletion will not affect the validity and enforceability of the remaining provisions.

Credit Card Terms & Conditions

DIRECT DEBIT REQUEST SERVICE AGREEMENT:

This Agreement is designed to explain what your obligations are when undertaking a Direct Debit arrangement with LinksPay andBlueFit. It also details what our obligations are to you as your Direct Debit Provider. We recommend you keep this agreement in a safe place for future reference. It forms part of the terms and conditions of your Direct Debit Request (DDR) and should be read in conjunction with your DDR form.

I/We hereby authorize LinksPay Pty Ltd (ABN: 96 134 528 279) Direct Debit User ID 382220 to make periodic debits on behalf of the “Business” as indicated on the front of this Direct Debit Request (herein referred to as the Business)

I/We acknowledge that LinksPay is acting as a Direct Debit Agent for the Business and that LinksPay does not provide any goods or services and has no express or implied liability in regards to the goods and services provided by the Business or the terms and conditions of any agreement with the Business.

I/We acknowledge that LinksPay and the Business will keep any information (including account details) contained in the Direct Debit Request confidential. LinksPay and the Business will make reasonable efforts to keep any such information that we have about you secure and to ensure that any of our employees or agents who have access to information about you do not make any unauthorised use, modification, reproduction or disclosure of that information.

We will only disclose information that we have about you:

(a) to the extent specifically required by law; or

(b) for the purposes of this agreement (including disclosing information in connection with any query or claim).

I/We acknowledge that the debit amount will be debited from my/our account according to the Direct Debit Request, this Agreement and the terms and conditions of the agreement with the Business.

I/We acknowledge that bank account details have been verified against a recent bank statement to ensure accuracy of the details provided. If uncertain you should contact your financial institution.

I/We acknowledge that is my/our responsibility to ensure that there is sufficient cleared funds in the nominated account by the due date to enable the direct debit to be honoured on the debit date. Direct debits normally occur overnight; however transactions can take up to three (3) business days depending on your financial institution. I/We acknowledge and agree that sufficient funds will remain in the nominated account until the direct debit amount has been debited from the account and that if there are insufficient funds available, I/We agree that LinksPay will not be held responsible for any fees and charges that may be charged by your financial institution.

I/We Acknowledge that there may be a delay in processing if:

1) There is a public or bank holiday on the day, or any day after the debit date

2) A payment request is received by LinksPay on a day that is not a Banking Business Day

3) A Payment request is received after normal operational hours, being 4pm Monday to Friday.

Any payments that fall due on any of the above will be processed on the next business day.

I/We authorise the Business to vary the amount of the payments from time to time as provided for within the Business agreement. I/We authorise LinksPay to vary the amount of the payments upon instructions from the Business. I/We do not require LinksPay to notify me/us of such variations to the debit amount.

I/We acknowledge that the total amount billed will be for the specified period for this and/or subsequent agreements and/or amendments.

I/We acknowledge that the Business is to provide 14 days notice if proposing to vary the terms of the debit arrangements.

I/We acknowledge that variations to the debit arrangement will be directed to the Business.

I/We acknowledge that any request to stop or cancel the debit arrangement will be directed to the Business.

I/We acknowledge that any disputed debit payments will be directed to the Business. If no resolution is forthcoming you are advised to contact your financial institution.

I/We acknowledge that if a debit is returned by my/our financial institution as unpaid, I/We will be responsible for an additional charge of $5 for each unsuccessful debit in addition to any financial institution charges and collection fees, including and not limited to any solicitor fees and collection agent fees appointed by LinksPay.

I/We authorise LinksPay to attempt to re-process any unsuccessful payments as advised by the Business.

I/We acknowledge that if specified by the Business, a setup, variation, dishonour, SMS or processing fees may apply as instructed by the Business.

I/We authorise:

1) The Debit User to verify details of my/our account with my/our financial institution

2) The Financial Institution to release information allowing the Debit User to verify my/our account details.

Marketing

I acknowledge that I have given permission for my personal details to be used for the purpose of communicating important information and relevant marketing activities. I understand I may ‘opt-out’ at any time at which point I will no longer receive this communication. In the event the service facility changes management, council will become the rightful owner of all direct debit data. Council may then transfer this data to the incoming management group at their discretion.